QUESTIONS :-


           About Smart Tech ?


           Smart Tech Solutionz We focus on you and your technology. Whether it’s

           staying connected to your world, needing a new computer or parts, or even

           in on your technology skills, we’ve got you covered. By providing world class

           technology support, device security, we hope to make it a little easier to get all

           the technology needs that you have from one place. How it really works ?

            Is PC Optimization Software that diagnoses and fixes Computer

            issues Like :- Causing Slowness, Crashes and Freezes, Pop-ups and blue

            screens etc. Then The company offers a free diagnostic tool, which you

            can download in minutes to scan for issues leading to common computer

            problems.After the free scan,You have the option to activate the full

            version, which includes Antivirus software.

Q1.      What is computer technical support ?


Ans :-    Computer technical support is a type of assistance that is given to computer users, as a result of needs

             or problems that may arise with the software and with the hardware of their computers, networks,

             etc. Technical Support will also support computer software integration by diagnosing and

             troubleshooting common problems.   

Q2.       Is Smart Tech Solutionz  safe?

Ans :-   Smart Tech Solutionz is a safe option but cannot guarantee results; improvements vary depending on

            your computer’s condition. Smart Tech Solutionz is part of Real Defense LLC, which offers software for

            cleaning and protecting computers. If you aren’t sure why your computer’s performance is poor, you

            can get a free scan and diagnosis from Smart Tech Solutionz. The company also offers paid features,

            including a system optimizer, tech support and adware and registry cleaner.

Q3.      What does Smart Tech Solutionz  do?

Ans :-  Smart Tech Solutionz scans your computer for issues that lead to slowness and poor function. The free

           scan (no credit card required) diagnoses and partially removes certain files. After the free scan, you can

           activate the PC cleaning software by purchasing a code online. You can download the software

           immediately, and installation takes just a few minutes. You’ll need a broadband connection (not dial-up)

           to use Smart Tech Solutionz.

Q4.       What do you provide in computer technical support ?

Ans :- Computer technical support In This We Provide You Free Tune up,Free Clean up &  Free OptimizationOf

          your Computer After Every One Month.All The Updates From Microsoft Will Be Done.You Will See The

          Difference In The Performance Of Your Computer Once Your Computer Will Be Serviced By Our

          Experts.Users Can Receive Computer Technical Support , By Phone Or Online.And Also We Help

          Customers With Their Computers,Tablets,Cell phones And Other Electronic Devices by Providing.

  •     Diagnostic services

  •     Troubleshooting

  •     Maintenance

  •     Repairs.

Q5.    What products can be covered by Technical Support?

Ans :- All products used on daily  basis  can be covered by Technical Support like

          Computers,Routers,Modems,Printers,i-;pads,Smart Phones or I phones etc.

Q6.    How long can I take Technical Support for a product?

Ans :- It depends on customers as it starts from 1 year and onwards till Life time.Life time plans saves money

          and time both.


Q7.    What is Spoofing ?


Ans :-Spoofing is when someone disguises an email address, sender name, phone number, or website URL—often just by

           changing one letter, symbol, or number—to convince you that you are interacting with a trusted source.

           For example, you might receive an email that looks like it’s from your boss, a company you’ve done business with, or

           even from someone in your family—but it actually isn’t.Criminals count on being able to manipulate you into believing

           that these spoofed communications are real, which can lead you to download malicious software, send money, or

           disclose personal, financial, or other sensitive information.

Q8.    What is Phishing ?

Ans:- Phishing schemes often use spoofing techniques to lure you in and get you to take the bait. These

          scams are designed to trick you into giving information to criminals that they shouldn’t have access to.In

          a phishing scam, you might receive an email that appears to be from a legitimate business and is asking

          you to update or verify your personal information by replying to the email or visiting a website. The web

          address might look similar to one you’ve used before. The email may be convincing enough to get you to

          take the action requested.But once you click on that link, you’re sent to a spoofed website that might

          look nearly identical to the real thing—like your bank or credit card site—and asked to enter sensitive

          information like passwords, credit card numbers, banking PINs, etc. These fake websites are used solely

          to steal your information.

        Computer viruses and spyware.

Q9.   What's the difference between a virus and spyware?

Ans:- Both are considered malicious software, or "malware." Both can steal information and cause havoc with the

           performance of a computer.A virus wants to infect your computer and spread to as many other computers as possible.

           Viruses are sometimes created to cause a major stir, or to bring attention to the creator, as they can deny service to

           websites and erase important file systems. Other viruses may send out spam emails or fake social media posts in your

           name that contain links that can infect others.Where as Spyware tends to be a more common issue for personal

           computers. It generally wants your computer to keep working so it can embed itself and track your usage or get you to

           visit specific websites through pop-up ads.There is also something more vicious called ransomware that can lock you

           out of your computer or important files until you pay a sum of money.

Q10.   How do computers get viruses or spyware?

Ans:- Typically, they can enter when you download or install an infected program or infected pirated

           music/movies/software, or through links and attachments in emails. They can also enter when you get a

           random pop-up window saying you have a virus, and you click on the Get Help Now link.

Q11.   How do I know if my computer has a virus?

Ans:- If you don't have antivirus software, you may not even realize you have a virus. Viruses usually embed

          themselves deeply in your computer, and if they are sending out spam in your name, you'll have to notice

          it or be notified by friends to realize what's going on. Other viruses will slow or disrupt your computer's

          performance in unusual ways, or lock you out from accessing certain files.Spyware can often appear as

          constant, unwanted pop-ups, even when you're not browsing the internet. You may notice that settings

          have changed and you're unable to change them back, or you may see new components in your browser

          that you never downloaded. You may also experience slow or unusual computer performance, including

          frequent error pages and crashes.Having updated antivirus and spyware software on your computer is

          critical to avoiding these kinds of infections. The software can alert you when it detects or blocks a

          potentially dangerous file, software or website. It can also keep your system healthy by scanning for

          malware and removing it.

Q12. What if my Issue is not resolved ?What about the money i paid?

Ans:- If your issue is not resolved than it depends upon the situation.If Issue is not resolved due to Us

          Than if we have charged you than your money will be refunded to your account for which we have

          to follow the procedure and if problems is at your end than you need to first resolve the problem

          which will be explained to you and after that the Issue will be resolved.So don't worry your money

          is totally safe.Usually we do not charge before solving the issue.Solving the problem that is our

          first priority.